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Refund Policy

U.K. Return Policy

Here at, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right.  Your purchase of goods is governed by our terms and condition of purchase agreement and includes this return policy.

We operate a 14 return policy: After receiving your goods, in most cases, you can  change your mind and get a full refund excluding cost of any delivery services.

If faulty within 14 Days - You must return your product within  further 14 days of the product being shipped to you. You must ship the product to us within 7 days of receiving your return approval. Please note - we must be notified of any dead on arrival (DOA) or faulty or missing items within 3 days after you received the DOA or faulty  items in order for us to provide a refund or replacement and cover the cost of returned items.

Return Condition - The item(s) you return must be in the original packaging and unopened. Cost of returns are to be covered by you.

Under the Consumer Contracts Regulations, you have the right to return your order up to 14 days from the day you receive your goods.

Damages and shortages must be reported within 5 working days of delivery.  or we are not able to take responsibility for any damaged items. We can make claims for damaged items from couriers within short time frame period.
The Consumer Regulations give you 14 calendar days from the day you receive your goods to cancel.     You are responsible for returning the item within 14 calendar days of cancelling and refunds be paid within 14 calendar days after returning the goods, or evidence that they were returned and received by us with traceable courier service and all items were received in their original condition with all accessories as sent and must be complete, and must include any offer item that were sent as part of the sale.     

Our policy lasts 14 days.  If 14 days have gone by since your purchase. then returning you item is subject to following terms and conditions.

Repair or replace

If you are outside the 14-day right to reject, you  have to give the retailer opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.

You can state your preference, but we will choose whichever would be cheapest or easier for us to do.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

You're entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

    the cost of the repair or replacement is disproportionate to the value of the goods or digital content
    a repair or replacement is impossible
    a repair or replacement would cause you significant inconvenience
    the repair would take an unreasonably long amount of time.

If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you have a further right to receive a refund of up to 100% of the price you paid, or to reject the goods for a full refund.

If you don't want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned to us at your (customers own) expense.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

But there are some returns exceptions worth knowing about.

DVDs: music and computer software  Many retailers refuse returns if the seal or packaging has been broken.
Perishable items: You won't usually be able to return an item if it's perishable. This includes food and flowers.
Made to order:  If an item has been made to order or personalised it's very unlikely that you'll be able to return it.
None Stocked Items : If you item was  a none stocked item and we especially ordered it for you and it not damaged or faulty.

Wooden Toys  Dollhouse and Kitchens and  Kids Beds :
These are very large items and with many pieces which  need to be put together and assembled by a competent person. All the instructions and help is normally provided by the manufacturer.

Many companies also provide parts that may be damaged in the box free of cost up to a  limited time after the sale.

These are normally sent by the manufacturer directly.

Most manufacturers offer a minimum of 6 months guarantee which starts from date of purchase. This guarantee covers any manufacturer's fault but does not cover wear and tear, physical damage, misuse or abuse of the product.  We would recommend that you register your guarantee with the manufacturer so in the case of  manufacturing fault you can claim against warranty.

Additional non-returnable items:
Gift cards
Wearable jewellery
Personalised  items
Specially ordered items
Opened Wooden Play Toys & Furniture
Electronic data storage items
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt / or a copy of statement showing payment to us or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, Data storage items such as memory cards and devices.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 of days of us receiving the item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 50 Oak Tree Lane Birmingham  GB B29 6HX.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 50 Oak Tree Lane Birmingham  GB B29 6HX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When we are unable to offer a refund.

You don’t have to refund a customer if they:

  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
  • no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it

You have to offer a refund for certain items only if they’re faulty, such as:

  • personalised items and custom-made items, eg curtains & toys
  • perishable items, eg frozen food or flowers
  • newspapers and magazines
  • unwrapped CDs, DVDs and computer software
  • Data storage products

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If we determine that the requirements for a return have not been met, will notify you  that the return has been rejected and no refund or replacement will be issued to you. You  can then choose one of the following options.  

The product will be shipped back to you at a shipping cost to at your cost; or  The product will be recycled.
If you are shipping an item over £20, you should consider using a track-able shipping service or purchasing shipping insurance.  How ever we are not responsible for your return postage charges. We don’t guarantee that we will receive your returned item.

Bottom line is that we want you to be happy with your purchase and our service, we deal with all issues promptly and fairly, squarely and within the consumer laws of UK.



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